Effective Date: July, 2026
Welcome to Urban Connect. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before completing any transaction.
1. Account Integrity and Accuracy
To purchase products or access certain services on our platform, you may be required to create an account or provide checkout details.
Customers must provide accurate, current, and complete information when placing an order.
You are entirely responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
2. Pricing and Payments
Currency: All prices listed on our website are in South African Rand (ZAR) unless explicitly stated otherwise.
Price Changes: Prices and product descriptions are subject to change at any time without prior notice.
Order Confirmation: A contract between you and Urban Connect is only established once your payment has been successfully received, verified, and accepted by us.
3. Order Refusal and Cancellations by Urban Connect
We strive to fulfill all orders seamlessly, but we reserve the right to refuse or cancel any order at our sole discretion. Circumstances that may result in an order cancellation include, but are not limited to:
Pricing Errors: Obvious or material inaccuracies in product pricing or descriptions on the site.
Availability: Stock discrepancies or a product becoming unexpectedly unavailable.
Security: Suspected fraudulent, unauthorized, or illegal activity flagged by our payment verification systems.
If your order is cancelled after your payment has already been processed, Urban Connect will issue a full refund to your original payment method.
4. Delivery, Returns, and Refunds
Your satisfaction is paramount to us. The timeline and terms for fulfillment are governed by specific windows:
Delivery: Terms and delivery rates are specified at the point of checkout based on your destination.
Cancellations: You have a 3-day period from the moment you place an order to cancel it for a full refund, provided it has not yet been dispatched.
Returns: We offer a 7-day return window starting from the date you receive your items. Items must be unused, unaltered, and in their original packaging to qualify.
For comprehensive details on exceptions and logistics, please review our standalone [Refunds and Returns Policy].
5. Limitation of Liability
Urban Connect provides this website and its contents on an “as-is” basis. To the maximum extent permitted by South African law, Urban Connect shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, this website or the performance of the products purchased through it.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the South African courts.
7. Modifications to the Terms
Urban Connect reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any updates constitutes acceptance of those changes.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us via the dedicated support forms on our website.
